Shipping Policy

SHALOM Shipping Policy

Last Updated: 01 July 2025

 

At SHALOM, we are committed to delivering your Christian accessories safely and timeously. Please read our shipping policy below to understand how we handle orders and deliveries within South Africa only.

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Where We Ship

 

We currently only ship within South Africa. International shipping is not available at this time.

 

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Shipping Methods & Delivery Times

 

Shipping Method: Standard Courier

Estimated Delivery Time: Within a month 

Cost: 

 

Note: Delivery times may vary during peak seasons, holidays, or promotional events.

 

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Order Processing Time

    •    Orders are processed within 3-4 business days after payment is received.

    •    Orders placed on weekends or public holidays will be processed on the next business day.

 

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Tracking Your Order

 

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.

 

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Undeliverable Packages

 

If a package is returned due to an incorrect address, failed delivery attempts, or non-collection, the customer will be responsible for covering the cost of reshipping.

 

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Delays or Delivery Issues

 

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date:

 

Email: shalom.ministry@icloud.com

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Returns & Exchanges

 

For information on returns or exchanges, please refer to our Returns Policy.

 

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Thank you for supporting SHALOM. We are honoured to serve you with meaningful and faith-inspired products.